Month: October 2019

Marketing 3.0Tourism marketingTourism trends

Using Facebook’s Updated News Feed for Your Tourism Marketing

One of the biggest challenges for tourism marketers is keeping up with the ever-changing landscape of new technologies and best practices in tourism marketing. It used to be a lot easier than it is today. As little as 5 years ago, you could probably get by without learning about new techniques and tools to help market your tourism destination or business. What worked in 1985 probably would still work in 2008 – with the exception of updating photos so we can all forget about those questionable 80’s styles.

This all changed in the last 5 years with the rapid adoption of social media and web 2.0 technologies that allowed website users to leave comments, reviews, and interact with companies, destinations, and other website visitors from around the world. It seemed like overnight the Internet and marketing, as we knew it, changed dramatically. What was once limited to a digital brochure, suddenly became a completely different tourism marketing tool. This allowed tourism marketing to shift from one–way communication to real time conversations with travelers.

We call this new approach tourism inbound marketing and use it to help our destination and business clients market with a purpose. The challenge in this new landscape for tourism marketing changes on a regular basis and forces all tourism marketers to stay on top of these changes or risk wasting time and money.

Last week Facebook rolled out a new feature that gives users more control over their news feed, which will impact the way tourism marketers are able to engage with their social communities. These new features include:

  • Rich Stories– Since over 50% of all news feed content is photos and visual content, Facebook is changing the way users share stories by improving the display of visual content and giving it priority in news feeds.
  • Choice of Feeds– Facebook is determined to make sure the content displayed in a user’s news feed is the content they want to see. To support this, Facebook is now allowing users to select different types of feeds based on friend lists or topics like music or photos. This means it will become even more difficult to get your brand messages to your facebook communities.

So what does this mean to your tourism marketing efforts? This is actually good news for the travel and tourism industry since we utilize visual content as the core of our tourism marketing efforts. Below are some recommendations for how to change the way you market your tourism business or destination on Facebook in light of these new features.

1) Continue to use visual content and aim for engagement – Tourism marketing relies on visual content to tell your stories and encourage people to visit your destinations. Now more than ever is the time for you to create a stock-pile of tourism images that can be used to interact with your community. Be creative on how you use these images to ensure your community engages with them. Here is an example of a photo from our “Caption Friday” series for the Namibia Tourism Board where we share a photo each week and ask our fans to provide a caption.

2) Repurpose those beautiful print ads for Facebook – Tourism marketers are masters at creating print ads with a striking photo and a few lines of copy that compel people to visit a destination. This same approach can be used on Facebook. If you have existing print ads, adapt them for use in your Facebook content strategy. If you don’t have a budget for print advertising, now is the time to work on your copy skills and create image-focused ads.

3) Keep your photo captions short – With the new features, image captions moved from under the photo to above of the photo. This means that you need to keep your photo captions short or your message will be lost.

4) Likes, Engagement, and Check-ins are more important then ever – Since the changes in “Choice of Feeds” means it will be harder for your posts to reach your community, engagement becomes even more important. The best way to promote your tourism destination or business on Facebook is to utilize your fans and attract more likes. When a person likes your post, checks in on your page or engages with your visual content, it appears in news feed sharing with all of their friends. If you want to use your Facebook page to market your tourism destination or business you must think about how to effectively use and grow your community.

Social media is one of the most exciting and challenging things to face tourism marketing. It seems like every day a new feature or social platform emerges that challenges everything you know about tourism marketing. The key for today’s tourism marketer is to stay on top of these changes through continued education. Who knows what tomorrow’s “big new thing” in tourism marketing will be, but I can promise there will be something we are all talking about in 5 years that doesn’t even exist today.

 This article has been re-posted with permission from www.solimarinternational.com/resources-page/blog/itemlist/tag/Social%20Media%20Marketing?start=10

Marketing 3.0StrategyTourism marketing

Marketing trends for 2019 (IV)

Social media stories

Stories seem to be likely to take over feeds as the main type of content through which people share their thoughts, ideas and experiences. They consist of short slideshows made up of photos and videos, usually done during an event or a specific time period, such as holidays. They are far more engaging than traditional content feed, and therefore capable of leveraging the brand’s social capital through an increased number of comments, reviews, shares, etc.

In the case of destinations developing according to the principles of Tourism 3.0, the destinations’ marketing platforms must leverage the content creativity of all visitors and other stakeholders in all kinds of possible formats, among which the social media stories should gain prominence as time goes by. In order to promote the contribution through specific formats, the content creation contests should have a prize for every type of format, including the newly promoted ones. Such social media stories could be related to the visitors’ life-changing experiences, the positive impacts to the locals’ lives due to tourism development, etc.

Other general trends

All in all digital marketing is expected to continue to grow, particularly mobile marketing. A digital marketing mix should integrate advertising through comprehensive SEO (including voice and image), video, social media and display.

Apart from digital marketing, broadcast TV advertising continues to be the first source for promoting new brands, staying way ahead of online TV.

On the other hand, both traditional and online radio are valuable platforms for advertising, taking into account that online radio and podcasts audiences are experiencing significant growth.

With regards to email marketing strategy, this will progressively integrate data collection, Artificial Intelligence, Automation, personalization and compelling content.

Finally, printed items such as newspapers, magazines and books are – despite their stagnation – still leading influential media, especially when referring to premium printed media.

So, even if there are many newcomers in the marketing mix, the traditional advertising platforms still remain, losing some of their prominence, but keeping a significant share of the marketing budget.

 

Marketing 3.0StrategyTourism marketing

Marketing trends for 2019 (III)

Social messaging apps

Apps such as WhatsApp or Facebook Messenger are also playing a role in some marketing activities, such as customer service, direct sales, or content marketing. These apps provide personalisation, so long as the interactions one-to-one allow the possibility of customizing he message, especially for sales and customer service. With regards to content marketing, these messaging apps provide an excellent opportunity for the content to go viral.

For tourism destination, these apps can provide tourist information on demand as a sort of 24 hour hotline, and at the same time try to engage the information seekers as clients by providing booking service for accommodation, transportation and activities. Furthermore, so long as it is possible to get the phone number of the information seekers and other prospect clients, it is also possible to deliver them content related to their interests through the messaging app of their choice.

The new search: voice and image

Beyond the traditional word searching in the internet browsers, there are two new searching methods to take into account: voice and image, and so businesses should be ready to be found through these new searching means, and care for a more comprehensive SEO which encompasses voice and image.

With regards to voice search, nowadays almost 1/3 of the Google searches are voice searches, and it is estimated by ComScore that in 2020 the voice searches will account for nearly 50%. To make your site voice search-friendly it is recommended to bear in mind how users usually formulate their queries, the most likely queries related to your service or product, etc. You need to have a voice search strategy, just as you currently have your SEO strategy for keywords.

Regarding image search, there are already some tools like Google Lens and Pinterest Lens providing a visual search function that uses Artificial Intelligence and machine vision to detect real-world objects and offer suggestions for related items. With image search you get instant results, much faster than voice or word search: just by taking a picture of the related item, you can obtain immediate results.

According to Gartner – one of the world’s leading research and advisory firms –- it is estimated that businesses which adopt both voice and visual search early on are likely to increase their online revenue by 30%. This is a field where early adopters have the opportunity to gain valuable experience and know-how in order to gain and keep a privileged position in the new search means.

In the tourism industry, these are both very relevant issues, so long as all sorts of tourist information have to be easy to find through the search engines, both DMOs and local businesses have to care for their holistic SEO strategy. Local businesses should care mostly about voice, whereas DMOs should care about voice and image for the tourists already visiting the destination. The image part is useful also to attract visitors to the destination.