Following with the first article where the Tipping point theory was introduced, and the first point “The law of the few” was explained, this second article explains the second key success factor to reach a Tipping point: the stickiness factor.
The stickiness factor
Whereas the law of the few focuses on the nature of the messenger, the stickiness factor puts the focus on the content of the message and its capacity to become compelling, practical and personal. Only then it becomes memorable. As I explained in the Whitepaper “Marketing destinations through storytelling”, where the secret of successful stories was revealed, crafting a compelling story is an art, attainable only for especially talented individuals. This applies to the messages too, to make them stick.
To figure out how to create sticky messages, we should further deep into the storytelling technique. First of all, why do we like stories? We like them because they provide answers to our lives and a mechanism to shape our identity by connecting with the story characters. We connect emotionally with the story characters as long as they have similar challenges and values, and thus we regard them as a representation of ourselves. Stories not only help us building our identity but also work like social glue, as they help us in connecting with others and building relationships. Stories are the most effective way to create an emotional connection between brands and consumers.
Further, humans process information more efficiently when this is delivered through a story, and therefore this information is more likely to be remembered in the form of a story.
Stories can change our way of thinking and influence our feelings. They can drive an organizational culture change by opening people’s minds and building capacity of mutual understanding to enhance cooperation. They also have the power to make people envision a better future and how to overcome all the obstacles. Stories are pull strategy, as they allow people to decide by themselves, which is a key success factor of effective influence.
The art of persuasion consists on uniting ideas with emotions, and emotions are best conveyed through the form of a compelling story. Arousing the audience’s emotions spurs energy in them and moves them to take action. This is the power of storytelling.
Compelling stories are those that not only move people to share and take action but also engage the audience in a way that they are willing to follow up with the story with more chapters. Such kinds of stories are like the marketing diamond all marketers dream of, because they not only boost conversions, but also virality and customer loyalty.
To sum it up, as Aristoteles said, compelling stories need to have ethical appeal, emotional appeal and logical appeal to connect with the mind, heart and human spirit of the audience. Beyond the story itself, skilled storytellers have the ability to connect with the audience and convey the emotions embedded in the story. How the message is delivered is as much important as the content of the message itself. By telling the story with passion, enthusiasm and expression, the audience is more likely to get engaged. Besides, great storytellers have the ability to turn “me” into a “we”, by telling stories that shine the light on a concern that both the teller and the audience share. This connection creates empathy and opens people’s hearts, hence appealing to their human spirit and enhancing commitment in taking action.
There is no magic formula to reach the Tipping point to trigger the social epidemic, but there are many factors, strategies and tactics that increase the chances to make it happen, according to those who have studied the marketing contents that go viral. The main key success factors are:
Promise of practical value inspires people to share knowledge that may be useful to others. Either it is a matter of generosity or a matter of a will to be perceived as smart and helpful, inherent practical value works as a social currency that fosters relationships among people. For some people, it makes them feel like insiders having privileged information.
Specific topics related to the dreams, aspirations and challenges of specific audience segments, inspiring them and spurring discussion among their community. These may encompass warnings, inspirational stories, advise, special deals and opportunities.
Inspiring strong emotions of laugher, amusement, anger, surprise, inspiring solidarity or uniting people for a common cause are powerful drivers of virality.
According to a survey carried out by The New York Times, the top motivators for sharing were:
- 75% said that sharing helped them better understand news they were interested in
- 85% said that the comments they got from sharing provided them more thought
- 94% considered how helpful a link would be to another user
- 68% shared as an advertisement for themselves, to give others a sense of who they are
- 73% said it helped them find people with common interests
Based on these factors and other considerations, there are three strategy recommendations:
Design your content to provoke an emotional reaction. Arousing a sense of amusement, surprise, anger, solidarity or affection is likely to foster sharing among the audience.
Create content that provides real value. As aforementioned, stories may address some of the audience’s needs, challenges or aspirations, providing know how and inspiration for their personal lives.
Embed features that facilitate virality. Incorporating interactive features in the content is likely to foster more engagement, and this leads to virality.
Finally, there are some common mistakes you should avoid if you want to boost engagement and virality: being offensive, asking for likes, talking about yourself and being too obscure.
You may find further information on this topic in the Whitepaper “Marketing destinations through storytelling”, freely downloadable in www.envisioningtourism.com